01 / 06
97.4%
On-time shipment rate
Consignments delivered on or before the date confirmed at order acknowledgement, against the Q1 2026 dispatch schedule.
Quality dashboard · Q1 2026 (1 Jan — 31 Mar)
Quality, measured.
The numbers, not the slogans.
The /compliance dossier explains what we comply with. This page publishes the operating numbers behind it — the inputs the compliance desk reviews every quarter, in the same form a regulator or buyer’s audit team would.
Headline KPIs
Six numbers we will not hide behind.
Each metric is sourced from the internal QMS log and signed off by the compliance desk before publication. The audit workbook — raw rows, line-item attribution, and the methodology — is available under NDA on request.
02 / 06
99.1%
Document accuracy on first submission
Commercial invoices, packing lists, and Declarations of Conformity accepted by the buyer’s bank or customs broker without revision.
03 / 06
0
Critical supplier non-conformities
Manufacturer-side incidents that would block CE marking, ISO 13485 scope, or EU MDR Declaration of Conformity in the Q1 audit cycle.
04 / 06
< 0.3%
Field returns per units shipped
Devices returned for any non-cosmetic clinical reason within 90 days of delivery. Rolling four-quarter average.
05 / 06
3of 3
Audit cycles completed
Q1 internal QMS audit, Q1 supplier re-qualification audit, and the rolling sanctions-list re-screening, all completed on calendar.
06 / 06
0actions
Compliance actions on file
Regulatory enforcement, customs hold, sanctions match, or banking-side block recorded against GHM since incorporation in 2024.
The cycle
Source. Verify. Ship. Measure. Repeat.
Quality is not an event — it’s a loop. Each consignment runs through the four stages below, and each stage produces an artefact a regulator can read.
- 01
Source
Manufacturer pre-qualification — ISO 13485 scope letter, CE certificate, Notified Body validity, declared production sites, and audited financials. No first order without a complete file.
- 02
Verify
Per-shipment verification — UDI carrier audit, IFU language coverage, packaging condition, and Declaration of Conformity revision check before the consignment leaves the bonded warehouse.
- 03
Ship
Cold-chain compliance, WCO-SAFE forwarder selection, HSBC Hong Kong trade reference on every commercial invoice, sanctions screening on every counterparty before dispatch.
- 04
Measure
Post-delivery monitoring — buyer feedback log, field-return register, regulatory vigilance reports forwarded to the manufacturer, and a quarterly KPI roll-up that produces this page.
Methodology
How the numbers are produced.
- Source of record. The internal QMS log. Every shipment, every audit, and every customer contact is recorded against a single shipment ID. The dashboard above is a read-only roll-up of that log.
- Cadence.Numbers are recomputed at the end of each calendar quarter and published here within fifteen business days. The previous quarter’s figures are archived under NDA for buyer audit.
- Sign-off. The compliance desk signs the quarterly roll-up before publication. The internal sign-off note is attached to the audit workbook and released alongside it on request.
- Restraint. If a metric cannot be sourced cleanly from the log — because a quarter contained an event the log did not yet model — we mark the figure as restated rather than estimate. We have not yet had to.
Audit workbook · NDA-protected
The full numbers, on request.
Banks, regulators, and buyer compliance desks can request the underlying audit workbook directly from the GHM compliance desk. One reply, one bundle.